Returns and Refunds Policy

Last updated: 30 September 2026

If a piece isn't right, we will make it right. Here are the conditions, stated plainly.

1. Return window

You have 30 days from the date of delivery to request a return. Requests made after 30 days cannot be accepted.

Returns are accepted only from the country of original delivery.

2. Condition of returned items

Returned items must be:

• Unworn, unwashed and unused
• In their original packaging, with all tags and labels intact
• Free from stains, odours, marks or any other sign of wear

Items that do not meet these conditions may be declined or refunded in part. All returns are inspected on arrival.

3. Return shipping

Return shipping is paid by the customer, in every country. We do not provide prepaid return labels and we do not reimburse return postage.

You remain responsible for the parcel until it reaches us, so use a tracked service. We cannot refund a return we never receive.

Original shipping charges are not refunded.

Import duties and taxes paid at checkout are not refunded by Santoli Napoli. Where the destination country allows it, they may be reclaimed directly from your local customs authority.

4. Exchanges

If you need a different size or colour, request an exchange rather than a return. We prioritise exchange dispatch, so you get the right fit without waiting for a full refund cycle.

United States: exchanges are free. Tell us the size or colour you need and we cover the shipping.

All other countries: exchanges follow the same rule as returns. You pay the postage back to us and the shipping of the replacement.

5. Product-specific conditions

Shirts (Italian collar and Mandarin collar). Shirts returned in their original internal packaging are eligible for a full refund. Shirts returned with the internal packaging missing or altered may be subject to a 20% restocking fee.

Pants and shorts. Eligible for return provided they are unworn, unwashed, and returned with original tags and packaging intact.

6. How to start a return or exchange

Email info@santolinapoli.com with:

• Your order number
• The item or items concerned
• For an exchange, the size or colour you need
• The reason (optional, but it helps us improve fit and sizing)

We respond within 1 to 2 business days with approval and instructions. Returns sent without prior approval cannot be accepted.

7. Refunds

Once your return arrives and passes inspection, you will receive an email confirming approval or rejection.

Approved refunds are issued to the original payment method within 5 to 7 business days. Your bank or card issuer may take additional time to post the funds.

8. Non-returnable items

• Gift cards
• Items marked final sale or non-returnable at the time of purchase

9. Damaged or incorrect items

If you receive a defective or incorrect item, contact us within 48 hours of delivery at info@santolinapoli.com with your order number and clear photographs of the issue.

We will arrange a replacement or a full refund at no cost to you, including return shipping. This applies worldwide.

10. Contact

Santoli Napoli LLC
P.O. Box 970431, Boca Raton, FL 33497, United States
info@santolinapoli.com