Returns & Refunds

30-day returns. Free exchanges in the US.

If it isn't right, send it back within 30 days of delivery and we refund you. Need a different size? In the United States the exchange is free.

What you need

The piece unworn and unwashed, tags intact, in the original packaging. Shirts go back in their internal packaging. If that packaging is missing or altered, a 20% restocking fee may apply.

How a return works

Email us at info@santolinapoli.com with your order number. We reply within 1 to 2 business days with approval and the return address. You ship it back with a tracked service. Return shipping is paid by you, in every country. We refund the purchase price to your original payment method within 5 to 7 business days of receipt. Original shipping charges are not refunded.

Exchanges

Same process. Tell us the size or colour you need. Within the United States we cover the shipping. Outside the United States you pay the postage back to us and the shipping of the replacement.

Damaged or wrong item

Tell us within 48 hours of delivery, with your order number and photos. We replace it or refund it at no cost to you, return shipping included, anywhere in the world.

What's not covered

Worn, washed or damaged returns can't be accepted. We're strict here because we want the next customer to receive a shirt that's actually new.

International

Returns are accepted from the country of original delivery. Duties and taxes paid at checkout are not refunded by us. Where your country allows it, you can reclaim them from your customs authority.

Questions

We reply within 1 to 2 business days, Monday to Friday. Email us at info@santolinapoli.com. Full conditions are in the Returns and Refunds Policy.